Accessibility Statement

We want everyone to be able to use Whitetree Learning (sandbox).
Moodle, the software running the Whitetree Learning (sandbox) LMS, supports keyboard navigation, screen readers, captions/transcripts, and adjustable display settings.
Some issues can still occur, especially with user-generated files (e.g., PDFs, slides), legacy activities, and third-party embeds.

Tell us about any problems or request an alternative format at lms-support@whitetree.co.uk  and we’ll respond within 5 working days.
We aim to meet WCAG 2.1 AA (working towards 2.2 AA).

1) Our commitment

We want as many people as possible to be able to use Whitetree Learning (sandbox). We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 level AA and are working towards WCAG 2.2 AA where feasible.

2) What you should be able to do

Using Moodle, you should be able to:

  • navigate most pages with a keyboard and by headings/landmarks
  • use screen readers with course content and activities
  • zoom up to 200% without loss of content or functionality
  • turn on captions/transcripts for supported media
  • use your own colour/contrast and font settings

3) How accessible this site is

Moodle core is designed with accessibility in mind, but some parts are not fully accessible yet:

  • User-generated content and files (slides, PDFs, scans) may not be tagged or structured for screen readers.
  • Some third-party tools/embeds (e.g., Zoom/Teams, H5P.com, Turnitin, YouTube/Vimeo) have their own accessibility constraints.
  • A few legacy activities (e.g., old SCORM packages, drag-and-drop question types) can be hard to use by keyboard only.
  • Occasional contrast or focus-indicator issues may appear in custom themes or plugins.

If you encounter an issue that blocks you, contact us and we’ll offer a suitable alternative or fix where possible.

4) What to do if you can’t access something

Email info@whitetree.co.uk with:

  • the page or activity you’re trying to use
  • what assistive tech you use (optional)
  • the problem you’re experiencing
    We’ll acknowledge within 2 working days and aim to respond/fix or offer an alternative within 5 working days.

5) Requesting information in a different format

If you need course materials in a different format (accessible PDF, large print, audio, captioned video, structured DOCX), contact info@whitetree.co.uk    with your requirements and the course name/link.

6) Reporting accessibility problems

We’re always looking to improve. Report problems to lms-support@whitetree.co.uk . If you’re not satisfied with our response, you can seek advice from the Equality Advisory and Support Service (EASS).

7) Technical information about this site’s accessibility

  • This site partially conforms to WCAG 2.1 level AA.
  • Known non-compliances are described in §3. We prioritise fixes based on impact and frequency.
  • Third-party tools embedded in courses are covered by their own accessibility statements.

8) Compatibility and supported browsers

Moodle works with current versions of modern browsers (Chrome, Edge, Firefox, Safari) on desktop and mobile. Some older browsers or heavily customised extensions may reduce accessibility.

9) What we’re doing to improve accessibility

  • Accessibility checks for new themes/plugins before release
  • Encouraging content authors to use headings, alt text, captions, and proper tables
  • Replacing inaccessible legacy packages over time
  • Periodic manual audits and user feedback reviews

10) Preparation of this statement

  • Prepared on: 05 November 2025
  • Last reviewed on: 05 November 2025
  • Method: internal review of Moodle core features, theme checks, and sample course audit against WCAG success criteria.

11) Contact

Whitetree
📧lms-support@whitetree.co.uk
 📮 One New Street, Wells, Somerset, BA5 2LA

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